Warranties and repairs
Goods are guaranteed according to either Click Securities specific warranties, or the original Manufacturer’s warranties. Where indicated certain goods may be sold to the customer on the basis of Click not accepting any responsibility for latent defects in which case any product
warranties are specifically excluded.
Should a product supplied to the customer by Click be faulty or require return for credit and where a warranty is applicable, the customer shall contact Regal within Ten (10) days from the goods becoming defective and arrange for the goods to be returned to Click, where applicable.
Liability under the above paragraph is restricted to the cost of replacement of faulty goods or granting of a credit to the value of such goods. Any goods returned must be accompanied by the original tax invoice as issued by Click. All warranties and guarantees shall become immediately null and void should any equipment be tampered with; seals be broken; or should the goods be operated outside of specifications.
Damage caused by lightning strikes, power surges, power spikes, or other incidents beyond the control of Click are not covered in any warranties.
Should Click find no fault with the returned goods, this will be returned to the customer, and a 10% handling fee will be charged.
Where goods are returned for repair the customer shall be required to accept a cost estimate prior to any repair work being carried out. Any item returned for repair to Click may be sold to defray costs if such repair items are not collected within 90 days of such repair being carried
out.
Pricing increments
Prices quoted by Click are determined from time to time and are subject to increases at the discretion of Click. Click Security shall be entitled to increase the cost of goods delivered or services rendered to the customer with prior written notice.
Click’s quotations are valid for the period indicated thereon and upon expiry of the validity period, unless the assumptions and input costs that were used to calculate the price reflected on the quote, change and result in an increased cost to Click in delivering services,
Click shall have the right to renegotiate the price of the goods or services; the changed assumptions are to be material changes that have a material effect on the price. The new pricing will be concluded by written mutual agreement between the parties. The price may include a delivery fee for delivery of the goods to the customer. Should a legitimate error be made by Click’s employee, agent, servant in relation to any price quoted to the customer, the customer shall be notified of any price change
Delivery Period
Click shall make an effort to supply the items ordered, provided that Click has such items in stock, to the delivery address within 2 – 5 working days (within the borders of The Republic of South Africa) of the order confirmation and the required receipt of payment. Prior to delivering
an order, the buyer may be contacted to verify the correctness of the order. This may cause some delay in delivery. When registering, buyers must state a telephone number on which they can be reached during the day (such as their number at work or a mobile phone number), so
that the delay, if any, will be as short as possible.
The delivery periods referred to above are of an indicative nature and are not guaranteed. Should the order not be delivered within 30 days or otherwise agreed timeline, the buyer will be entitled to cancel the order at no charge.
Click may dispatch the delivery in parts. Any extra costs for subsequent deliveries will be borne by Click Security..
Payment
Click’s Online Website https://clicksecurity.co.za accepts payments via credit card (Visa or Mastercard) and direct transfer. Online credit card transactions will be acquired for Click via Ikhokha (Proprietary)Limited
(“Ikhokha”). Gateway uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no credit card details are stored on the website. Users may go to their website (www.ikhokha.com) to view their security certificate and security policy. Customer order details will be stored by Regal separately from card details which are entered
by the client on Ikhokha’s secure site. Click scrutinises all transactions very carefully to prevent attempted fraud and a transaction may be refused if Regal is not satisfied with its legitimacy
Placing an item in a shopping basket or adding it to a wish list without completing the purchase cycle, does not constitute an agreement of sale between Click and the purchaser. Users cannot hold Click liable if such items are not available when the purchase cycle is
completed later; and/or constitute an order for such an item; and Click may remove such an item from the shopping basket if no stock is available. An agreement of sale between Click and a user only comes into effect if and when a credit card or direct transfer authorisation is
received from the issuing bank. Click reserves the right to refuse to accept and/or execute an order without giving any reasons. Click also reserves the right to cancel orders in whole or in part as circumstances dictate. Regal shall only be liable to refund monies already paid by the user
General
It is agreed that these standard terms and conditions of sale shall be governed by the laws of the Republic of South Africa.
No addition to, variation, or cancellation of these standard terms and conditions of sale shall be of any force or effect unless contained in writing and signed by or on behalf of both parties.
In particular, the customer agrees that any term or condition which may on any order, written or verbal and which is at variance with the terms of this agreement, shall be of no force or effect unless incorporated in a document signed by a director of Regal and the customer and
which has been prepared specifically for the purpose of varying the terms of these conditions.
The customer hereby consents in terms of Section 45 of the Magistrates court Act No 1944, as amended, to the jurisdiction of the Magistrates Court in respect of any action instituted against the customer by the company. It shall nevertheless be entirely within the discretion of Regal as to whether to proceed against the customer in such court or any other court of competent jurisdiction.
Any relaxation or indulgence which Click may show or allow to the customer shall operate only in respect of the issue in which it was given and shall in no way constitute a novation or waiver or estoppel against or by Click or in any way prejudice Regal in respect of its rights
against the customer.
No terms, warranties or representations other than:
– Those expressly contained in this document; or
– Reduced to writing and signed on behalf of both Regal and the customer; or
– Incorporated in Regal’s standard terms and conditions of sale from time to time
Will be of any force or effect as between the parties. The customer acknowledges that it has not relied on any warranties or representations made by Click in influencing its decision to
contract with Click.